Hey my fellow 86ins.
After having plenty of time to think about it and work it all out, I am now working for myself, Specialising in import performance, thanks to a mate leasing me some space at his workshop.
Now after seeing a couple of my mates shops go under, I wanna know what makes people go to the workshops they do?
Any reason you have will do, whether its because of the quality, the price, the mechanic working on your car, or whatever.
Any help would be appreciated, i don't care what shops are doin what, or what shop you go to (in other words, don't try gettin free advertisement for your preferred workshop, i don't want this thread closed.) just the reason you go there. pretty simple i think.
Cheers
Rhys
the main reason i visit the workshops i do is because of the good and very knowledgeable advice, no bullshit, and friendly guys. at genuine prices.
if someone is working on ur car, you obviously want the work being done to be of the highest quality. and this peace of mind keeps me going back to the same place.
hope that helps.
ps goodluck with the business venture!
The place I go to isn't particularly cheap, but I go back because, for one they're excellent at what they do, but mainly because the owners are very friendly and take a genuine interest in my car.
Not sounding like a wanker and not taking shortcuts. and knowlege would be a good one too
"New evidence found: Hoon driver linked to 9/11."
i rarely goto workshops to do work, but when i need to goto one there are only a couple that i would goto
reasons: they hold good customer relations, always friendly, don't try jib you...
there are allot of workshops i have been to and never ever go back cause they act like sick c**ts or smart asses when you go in there...
in my line of work atm, i have to deal with some fucked up customers... but at the end of the day no matter who they are etc etc, they are still your
customers, and their the ones putting food on your table, so if you treat them right they will always come back and be worthy customers, and they will always refer you to mates etc...
<div class='quotetop'>QUOTE (samuek @ Jun 16 2008, 02:45 PM) </div>plus a million
I'm my own mechanic, i generally wont let anyone other than me and 2 other people touch my car. thankfully i havnt had the sort of problem that would force me to take my car to a mechanic. its not me being a tight arse its just the fact that majority of mechanics wouldn't even know what a sprinter is therfore theyll have next to no knowledge on working on one
alright, so basically, a shop where ya mates work, well in that way of thinking.
You can go there, they will tell you exactly what you need to get your car goin the way you want, not tryin to sell you bullshit 4kw gaining pipes for 1800 fitted. You can stand around and learn a thing or two bout your car. basically a relaxed welcoming shop.
I know what makes a good shop, i would just like to know what people, that really love their car, look for in a tuning shop, I'm doin this with fuck all money, so i wanna do it right.
Customer relations is key, like what has been mentioned. Be flexible, seem ready to go that extra mile for the customer to make them feel special, "you want your turbo conversion done this week, and you want to pick it up Saturday night ready for your track meet sunday, no problem!"
In imports, we know that customers love there rides, its not just a car, so use this to your advantage to gain relationship with the customer, talk to them about there car.
A good knowledge of the car, and willingness and creating time to chat about there car to create the feel that you are interested, learn from them about the car, while trying to teach them something.
People like to talk about themselves, so keep them interested in the conversation by been interested in there thing. There car.
So if you go well there, the customer now likes you, congratulations!
Obvious one relating to work is quality, people want the job done right and professionally, but its the little extras that count in sinking into there minds beyond a job done well. Something as simple as a tidy up or clean of the engine bay, repairing a small thing that is a 10 minute job for you with your tools, but something that seems like a pain in the ass to do for the customer. Putting anti-corroding formula on the battery terminals just because you saw it had none.
The little extra's, going that extra mile, really sink in and leave an impression on a customer.
When they pick up the car, again, seem interested, make time to chat, tell them things that might not know about there car that you've learnt, explain what you've done any why, point out all the positive things for them in your workmanship.
Keeping the customer happy and leaving an impression is sure to bring them back and have them reccomending you to there friends.
Be sure to be flexible in what you work on and make sure people know that, while still realising your a performance workshop. Changing peoples oil for them might keep the bills paid.
And hand out stickers!
I understand what you mean, I've been lucky enough to be in performance and also the way to deal with customers, when it comes to modifications, or tuning.
All good points dude.
Any one else. I don't wanna seem like a dick askin, but if you wanna trade to a certain population, why not ask em what they want.
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