Sounds like it's a very harsh LSD, as they can be set up pretty aggressively and be pretty close to a full locker. I have no idea what they mean by 10 bolt, as that's generally a GM thing (10/12 bolt etc). I would check the oil level first and if it isn't fresh change it for the whine, then if that doesn't work your most likely looking at worn gears. If they're worn out they generally slip, not lock up more so I doubt it's a wear thing on the centre.
...Or they could just be a liar and it's a shitty welded diff.