OMG, Dave is alive. Waiting for an email from you, champ.
OMG, Dave is alive. Waiting for an email from you, champ.
yeah just got back to work
doing it today
Working for Netbank was the worst for me.
On the phone talking to idiots.
Customer: "You site doesnt work!!"
Me: "Oh really sir, what web address do you have there?"
Customer: "Netbank, YOUR ONE"
Me: Ok sir there is no need to yell at me im here to help. Now tell me are you logged onto the internet and have a connection?"
Customer: "Yes.. I think..I cant see much"
Me: Why is that sir do you need you glasses?
Customer: No the screen is black!
Me: OK.... Is the computer turned on?
Customer: NO.!! How do i do that.
Me: Sigh...
^ I've worked in call centers for most of my working life and while I've read the hilarious e-mail that goes around full of stories just like that every couple of months I have to call BS on you. People just aren't that stupid. Also if you worked for net bank you wouldn't be troubleshooting thier computer, call centers are the land of the handball that'd be a referal to thier isp.
Sorry have you worked at Netbank?
And we do troubleshooting there we were actually basically trained on it.
secondaly the dude was pretty old so i cant see whats so BS about. Our centre use to hear it atleast once a month.
If you worked for netbank then maybe you could call BS but seeing as you havent and you just another 'proud to be working in a call centre know it all" i say have fun with your pointless job
I maintain my position anyone who can't tell if thier computer is on or off does thier banking in person. Stupid people are easy in this buisness it's the unreasonable jerks you have to watch for.
Also I wouldn't say proud, More content.
Last edited by Micknofx; 7th January 2009 at 01:00 PM.
I'm calling your call of BS a Fail.
Having worked on a helpdesk for most of my working life, one way or another with telephone support, I can guarantee you that there are people that stupid out there - I have seen and heard it myself. So many times that I vomit with laughter everytime I have a good think about it.
Bucket!
Alright I'll take my fail on the chin like a man (or porn star). I know there are stupid people out there beleive me, I just felt that story lacked some of the detail that makes the other jobs sound bad and the stories funny.
Here's a quick one that I remember from when I was at a telco add a lady called back after activating a pre paid phone with another rep. She was 70 plus and called back cause she couldn't turn her phone on. Eventually worked out she hadn't charged it since she took it out of the box!
Old people tend to be cute in a wierd way, rather than annoying. Unless they flat out have dimentia and don't listen.
Could almost go a callcenter/helpdesk frustration thread on it's own, I don't really rate the jobs as that bad.
What suprises me after working in customer service is the % of complete f*ckwits out there!! it's close to 99%
HOW the hell are these people dealing with everyday life??????????
our common reply when we were told our customer service was bad was this
'good customer service for good customers'......you should see the look on their faces!!! I'm lucky I had a boss that backed his staff 200%
most of the time these f*ckers were so dumb you could just use the 'jedi mind trick' on them!
Im sorry next time i'll write a novel
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